Rules & Terms — The Pokies

Introduction

Welcome to The Pokies Rules page. We designed this document to be the single, authoritative source for how our platform operates, what we expect from players and what you can expect from us. We tested our processes and policies in real-use scenarios and our results show robust protections for players and clear, enforceable rules for play.

These Rules apply to every person who accesses or uses The Pokies via desktop, mobile or other internet-enabled devices. By registering an account you agree to the terms contained here. If you do not agree with any item, please stop using the service immediately.

Company Details and Jurisdiction

The Pokies is operated by the Company with registration number 3-102-841524, established in 2021 and based in Costa Rica. Our registered address is 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. We operate under the regulatory framework and oversight of PAGCOR. We keep our platform updated with industry-standard software and security practices.

Scope and Changes to Rules

These Rules are legally binding between you (the player) and us (the operator). We may update these Rules from time to time to reflect changes in the law, regulatory guidance, or business needs. We tested our update process and our notification channels show timely communication to registered players. Continued use of the platform after changes implies acceptance of the updated Rules.

Who May Use The Pokies

You may use The Pokies only if you meet the following conditions:

1. You are at least the legal gambling age in your jurisdiction.
2. You are located in a country or region where gambling with The Pokies is legally permitted.
3. You have not been self-excluded, barred, or had accounts closed by The Pokies for disciplinary reasons.

We are not able to advise on the law in your jurisdiction. You are solely responsible for verifying whether you can legally access The Pokies from your location.

Account Registration and Verification

When opening an account you must provide accurate information. We routinely request documentation to verify identity, address and payment methods as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. We tested our verification workflow and our results show it completes quickly in most cases when documents are clear and valid.

1. Required information: full name, date of birth, email address and phone number.
2. We may request identity documents such as government-issued ID, proof of address and proof of payment method.
3. Accounts must be registered in your legal name. Misrepresentation may lead to account suspension and forfeiture of funds.

Responsible Gaming

We take responsible gaming seriously. Our platform offers tools for deposit limits, session reminders and self-exclusion. We tested these features and our results show they are effective when used properly. If you feel your gaming is causing harm, please use the self-exclusion tools or contact support for help.

Deposits

Deposits are credited to your account once payment confirmation is received from your financial provider or virtual wallet. Processing times vary by payment method.

We may limit deposit amounts in line with our payment settings and regulatory obligations. We tested common payment flows and found that using verified cards and wallets significantly reduces processing delays.

Withdrawals

We process withdrawals as quickly as possible, but timing depends on verification status, payment processor delays and banking hours. In our testing, identity-verified accounts had the fastest payout times.

1. We may require identity verification before any withdrawal is processed.
2. If a withdrawal is returned by your bank, we will contact you to determine an alternate method to return funds.
3. We do not charge withdrawal fees; however, third-party financial institutions may impose fees or conversion charges.
4. Funds must typically be wagered at least once (1x) for PayID and three times (3x) for credit card deposits before a withdrawal will be approved. We tested these rules and they align with AML best practices.

Bonuses, Promotions and Wagering Requirements

Bonuses and promotions have specific rules. We audited multiple promotional flows and our results show that clear conditions reduce disputes. When claiming bonuses you agree to the following:

1. Bonuses may be limited to certain game types. Wagering on excluded games can result in the bonus and any winnings being voided.
2. Only one account per player is permitted for promotional purposes unless otherwise authorized by us.
3. Using multiple or duplicate accounts to exploit offers is strictly prohibited and may lead to cancellation of bonuses and winnings.
4. Players must not use automated tools, bots or collusion to meet wagering requirements. Evidence of such behavior will result in voided winnings and account suspension.
5. We reserve the right to withdraw, change or void any promotion at our discretion if we suspect abuse or irregular activity.

Gameplay Integrity and Fairness

Our games use Random Number Generation (RNG) software from reputable vendors. We tested the playable behavior and our results show statistically fair outcomes consistent with published RTPs (Return To Player). Where applicable, games are independently audited by third-party laboratories.

In rare cases of game malfunction or software error, we reserve the right to void affected rounds and reverse payouts. If you encounter a malfunction, you should stop playing and report the issue to support. We will investigate with our providers and may, at our discretion, refund or reinstate affected funds based on the outcome.

Prohibited Conduct

The following actions are strictly prohibited on The Pokies:

• Using multiple accounts to claim duplicate promotions.
• Attempting to manipulate or circumvent game mechanics through bots, scripts or programmed devices.
• Colluding with other players to gain advantage.
• Submitting fraudulent documents or stolen payment methods.
• Attempting to use another person’s identity or payment method without explicit authorization.

We tested common abuse patterns and our monitoring systems detect many suspicious activities early. When misconduct is confirmed, we may suspend accounts, confiscate winnings and pursue legal action where appropriate.

Account Suspension and Termination

We may suspend, close or restrict accounts for reasons including but not limited to:

1. Violation of these Rules.
2. Failure to provide requested verification documents.
3. Suspicion of fraud, money laundering or other criminal activity.
4. Self-exclusion or responsible gaming requests.

Where suspension occurs, we will notify you and provide reasons where lawful to do so. Funds may be withheld pending investigation. Our internal case reviews are conducted by trained staff and our results show that most investigations conclude within reasonable timeframes when sufficient documentation is provided.

Payments on Suspended or Closed Accounts

If we suspend or close your account, we will follow applicable law and our internal policies regarding any remaining account balance. We may require additional documentation before releasing funds. We tested several closure scenarios and recommend keeping your account information current to expedite any payout reviews.

Data Protection and Privacy

We collect and process personal data to provide services, comply with regulatory obligations and prevent fraud. We implement technical and organizational measures to protect data. By using The Pokies you consent to processing of personal data in accordance with our privacy policy. We tested our data processes and our results show strong encryption and access controls for sensitive data.

Anti-Money Laundering (AML) and KYC

We are required to adhere to AML regulations. We will monitor and report suspicious transactions and fulfil KYC obligations. Typical KYC steps include document upload and verification checks. We tested KYC acceptance rates and found clear, up-to-date documentation speeds verification significantly.

Currency and Account Balances

All account balances are denominated in the currency selected at registration. We do not offer interest on account balances and we are not a financial institution or bank. Currency conversion services may not be available on our site; third-party payment providers may perform conversions and apply fees.

Disputes and Complaints

If you have a dispute concerning gameplay, payments or account decisions, please contact our support team with full details and relevant evidence. Our complaints process follows these steps:

1. Initial complaint submission to support with account ID and documented evidence.
2. Internal review and preliminary response within a specified period.
3. If unresolved, escalation to a senior compliance officer for further review.
4. Final determination and communication of the outcome.

We tested our dispute resolution workflow and our results show most complaints are resolved in the first two steps. For unresolved matters, we will provide information about any external dispute resolution options where applicable.

Liability and Risk

Playing on The Pokies involves financial risk. We are not liable for indirect losses, lost profits, or any consequential damages arising from use of the platform. We will, however, act reasonably to correct clearly demonstrable errors and to process legitimate payout claims.

Taxes

Players are responsible for any taxes associated with winnings in their jurisdiction. We do not provide tax advice and encourage you to consult a tax professional to understand local tax obligations.

Third-Party Services and Links

We work with third-party vendors for games, payments and analytics. These partners operate under their own terms and privacy policies. Where a third-party system causes disruption, we will work with the vendor to resolve the issue but cannot always control third-party behavior.

Security

We use industry-standard encryption and monitoring to protect accounts and transactions. You are responsible for keeping your account credentials secure and for any activity that occurs under your login. If you suspect account compromise, contact support immediately. Our tested incident response shows a prompt suspension of affected accounts to prevent further loss.

Game Malfunctions and Corrections

If a game malfunction occurs that affects outcomes, we may void affected plays and correct any incorrect account balances. Players should not attempt to benefit from an obvious error. We tested several malfunction scenarios and our handling prioritizes restoring fair play and protecting legitimate player funds.

Acceptable Use of Platform

You agree to use The Pokies for personal entertainment purposes only and not for commercial or professional gambling operations unless explicitly permitted. Abuse of the platform for business or third-party activities may lead to account termination.

Enforcement and Remedies

When breaches occur, we use a combination of warnings, suspensions, bonus cancellations and legal action as remedies. We documented common breach patterns during testing and developed proportional enforcement measures that balance deterrence and fairness.

Contact and Support

For account issues, verification, complaints or questions about these Rules, contact our support team via the channels available within your account area. Provide your account ID and all relevant evidence to speed up response times. Our support operation hours and response SLAs are published in the account help section.

Severability and Governing Law

If any provision of these Rules is found to be illegal or unenforceable, that provision will be severed and the remainder will continue in full force. These Rules are governed by the applicable laws where The Pokies is licensed and operated. In matters where disputes escalate to legal proceedings, the relevant jurisdictional courts will have authority to adjudicate.

Frequently Asked Rule Questions (Summary)

1. Can I have multiple accounts? Generally no — only one account per person unless approved by us.
2. What happens if my identity verification fails? We may restrict withdrawals until you provide valid documents.
3. Do I get interest on my account balance? No — account funds do not accrue interest.
4. How long do withdrawals take? It varies by method; verified accounts are processed faster.
5. Can I appeal a suspended account? Yes — follow the complaints and dispute process outlined above.

Our Testing and Commitment

We tested registration, deposit, withdrawal and dispute scenarios extensively before publishing these Rules. Our results show that clarity, prompt verification and transparent bonus terms drastically reduce misunderstandings. We are committed to continuous improvement and will refine procedures when necessary to protect players and preserve fairness.

Final Notes

These Rules are intended to be clear, fair and enforceable. They balance player protections, regulatory compliance and the integrity of our games. By using The Pokies you acknowledge that you have read, understood and accepted these Rules. Keep your account details up to date and contact support if you need clarification on any item.

Thank you for choosing The Pokies. Play responsibly and enjoy the experience.